Return & Refund
Return & Refund Policy - CreativeHavenShop
At CreativeHavenShop, we want you to be completely satisfied with your purchase. If for any reason you're not happy with the products you’ve ordered, we offer a straightforward return and refund process. Please read through our policy below for detailed information about returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- You must request the return within 14 days of receiving your order.
- The product must be unused, unopened, and in its original packaging, with all tags and labels intact.
- Certain items, such as personal care products, perishable goods, and customized products, cannot be returned unless they are defective or damaged.
If the product you receive is defective or incorrect, please contact us immediately to initiate a return, exchange, or refund.
2. How to Return an Item
To return an item, please follow these steps:
Contact Us: Reach out to our customer service team at support@creativehavenshop.com or use the Live Chat option on our website to request a return. Please include your order number and details of the product you wish to return.
Return Approval: Once we receive your return request, we will review the eligibility of the return. If the return is approved, we will send you instructions on how to proceed with the return and provide a return shipping label (if applicable).
Shipping the Return: Carefully pack the item in its original packaging and ship it back to us using the provided return label or an equivalent shipping method. Return shipping costs are typically the responsibility of the customer unless the item is defective or incorrect.
3. Exchanges
If you would like to exchange a product for a different item, please follow the same process as outlined above for a return. Once we receive the returned item and verify its condition, we will issue a refund or allow you to place a new order for the desired product.
4. Refund Process
Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Please note the following:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds typically take 3-5 business days to be processed after the returned product is received and inspected.
- The original shipping cost is non-refundable, unless the item was defective or damaged.
5. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Personal care products (e.g., cleaning products that have been opened or used).
- Customized or personalized items (e.g., engraved products, custom orders).
- Gift cards and digital products.
- Perishable goods (e.g., items with an expiration date, food products).
If you receive an item that is damaged or defective, please contact us immediately to initiate a return or exchange.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a return or exchange and cover any shipping costs associated with the return of the defective item.
To expedite the process, please provide photos of the damaged or defective item along with your order number when you contact us.
7. Late or Missing Refunds
If you haven’t received your refund after 5 business days, please check your bank account or credit card provider, as it may take some time for the refund to appear. If you still haven’t received it, please contact us at support@creativehavenshop.com for assistance.
8. Shipping Costs
Please note that return shipping costs are generally the responsibility of the customer, unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive the returned item.
We strive to provide excellent customer service and a hassle-free shopping experience. If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer service team at support@creativehavenshop.com.
Thank you for shopping with CreativeHavenShop!
