Shipping Policy
Shipping Policy - CreativeHavenShop
At CreativeHavenShop, we are committed to delivering your orders as quickly and efficiently as possible. Our Shipping Policy outlines the shipping options, costs, delivery times, and other important details regarding the delivery of your products. Please read this policy carefully to understand how we handle shipping.
1. Processing Time
All orders are typically processed within 1–2 business days from the time of purchase, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information (if applicable). Please note that processing times may vary during peak seasons, such as holidays or promotional sales.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping:
Estimated delivery time: 5–7 business daysExpedited Shipping:
Estimated delivery time: 2–3 business daysInternational Shipping:
Estimated delivery time: 7–15 business days (depending on location)
Shipping times are estimates and may vary depending on the delivery address, shipping carrier, and weather conditions. Please note that we cannot guarantee specific delivery times.
3. Shipping Costs
Shipping costs are calculated based on the weight of the items, the shipping destination, and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
- Flat-Rate Shipping:
A flat-rate shipping fee will apply based on the selected shipping method and the destination.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to monitor the status of your delivery on the carrier’s website. Please note that it may take 24–48 hours for the tracking information to be updated in the carrier’s system.
5. Shipping Delays
While we strive to process and ship your order promptly, shipping delays can occur due to factors beyond our control, such as:
- High demand during peak seasons or promotions
- Weather disruptions or natural disasters
- Carrier delays or strikes
- Customs clearance delays for international orders
If your order is delayed, please allow additional time for delivery. If you have concerns about the status of your order, please contact our customer service team.
6. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. CreativeHavenShop is not responsible for any delays or issues that arise due to incorrect or incomplete addresses. If there is an issue with the shipping address, please contact us as soon as possible to make corrections before the order is shipped.
7. Order Packaging
All orders are carefully packaged to ensure safe delivery. We use secure packaging materials to protect your items during transit. If any items in your order are damaged or missing upon arrival, please refer to our Return & Refund Policy.
8. International Orders & Customs
For international shipments, your order may be subject to customs duties, taxes, or import fees. These additional charges are the responsibility of the customer and are not included in the price of shipping. CreativeHavenShop is not responsible for any customs delays or charges incurred.
If customs or import restrictions apply to your country, please ensure that the products you order comply with local regulations. CreativeHavenShop is not responsible for items held at customs or for any customs-related fees.
9. Shipping Issues
If you encounter any shipping issues, such as delayed delivery or missing items, please contact our customer service team. We will do our best to assist you in resolving the issue as quickly as possible.
CreativeHavenShop strives to offer a seamless and positive shopping experience, and we are here to assist you with all your shipping-related needs. Thank you for choosing us for your home goods and cleaning supply needs!
