FAQS

CreativeHavenShop Frequently Asked Questions (FAQs)

Welcome to CreativeHavenShop! We are dedicated to providing you with high-quality household and cleaning products. Below are answers to some of the most common questions. If you cannot find the information you need, please feel free to contact our customer service team.

1. How do I register and create an account?

• To register and create an account, click on the “Register” button at the top right of the website. Enter your name, email address, and password, and once you complete the registration, you can easily browse and purchase products.
• If you already have an account, simply click “Login” and enter your account details.

2. How do I place an order?

• While browsing the website, select the products you are interested in and click the “Add to Cart” button. Once you’ve finished selecting, click the shopping cart icon to review your order details and then click “Checkout.”
• During checkout, you’ll be asked to provide your shipping address and choose a payment method. Once payment is complete, we will process your order and send you an order confirmation email.

3. Can I modify or cancel an order after placing it?

• Once an order is confirmed and payment is successful, we begin processing the order right away, so we are unable to accept modification or cancellation requests unless the product is defective or an error was made in shipping.
• If you notice any issues with your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

4. How can I track my order?

• After your order is shipped, we will send you a confirmation email with tracking information. You can use the provided tracking number to track your package on the carrier’s website.
• You can also view the status of your order and tracking information under “My Account.”

5. What payment methods do you accept?

• We accept a variety of payment methods, including but not limited to:
  • Credit and debit cards (Visa, MasterCard, American Express)
  • Alipay
  • WeChat Pay
  • Other secure payment platforms
• You can choose your preferred payment method during checkout.

6. How do I return or request a refund?

• If you are not satisfied with the product you received, you can request a return within 7 days of receiving the item. The item must be unused, unopened, and in its original packaging with all labels intact.
• Return shipping fees are the responsibility of the buyer unless the product is defective or incorrect.
• Once the return request is approved, we will process the refund after receiving the returned item and confirming that it is in good condition. The refund will be issued to your original payment method.

7. Which products are non-returnable?

• The following products are non-returnable:
  • Perishable or fragile items
  • Opened or used cleaning products and personal care items
  • Customized or personalized products
• If the product is defective or incorrect, you can request a return or exchange.

8. What should I do if I receive a damaged product?

• If your item was damaged during shipping or has a quality issue, please contact us as soon as possible. Provide photos of the product and your order number, and we will assist you with a return, exchange, or refund.

9. How long will it take to receive my order?

• Our standard shipping time is typically 3-5 business days, depending on your delivery address and the chosen shipping method.
• During peak seasons, holidays, or promotions, there may be shipping delays. We will do our best to ensure your order arrives on time.

10. Do you offer international shipping?

• Currently, we only offer domestic shipping (please refer to the checkout page for the specific shipping areas). If you require international shipping, please contact our customer service team to check if alternative arrangements can be made.

11. How can I update my account information?

• After logging into your account, you can easily update your personal information, including shipping address, phone number, and password, in the “Profile” section.

12. How do I apply a coupon or use a discount code?

• During checkout, you can enter your coupon or discount code, and the system will automatically apply the discount.
• Please note that discount codes may be subject to specific time limits or conditions. Check the relevant promotional details for more information.

13. Is the quality of CreativeHavenShop’s products guaranteed?

• Yes, all of our products undergo strict quality checks to ensure they meet high standards. We only work with certified suppliers to ensure that each product meets safety and quality requirements.
• If you experience any quality issues, you can request a return or refund according to our return policy.

14. How can I contact customer service?

• If you have any questions or need assistance, you can send us an email through the “Contact Us” page on our website. We will respond to your inquiry as soon as possible.
• You can also use the live chat feature during business hours to directly communicate with our customer service team.

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If you have any further questions or concerns, please feel free to contact us. CreativeHavenShop is here to provide you with the best shopping experience!